Refund Policy
We at Paper Symphony strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Refunds
We offer refunds on eligible items within 14 days of the original purchase date. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
To initiate a return and request a refund, please contact our customer service team at refundrequest@papersymphony.com to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, please securely package the item(s) and include the RMA number on the outside of the package. Ship the item(s) back to us using a trackable shipping service. Customers are responsible for return shipping costs. For items damaged during shipping, please contact customerservice@papersymphony.com.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Downloadable digital products
- Personalized or customized items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at customerservice@papersymphony.com. We will work with you to arrange a replacement or refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at refundrequest@papersymphony.com.
Contact Us
If you have any questions about our refund policy, please contact us at refundrequest@papersymphony.com.
